Training course on Saba

Over 30 employees from various departments like Airport, Finance, HRM, Harbor, Water Plant, Waste Management, Community Development and Culture, Agriculture/Vector Control and Hygiene followed the course in mixed groups.

Click here to read an article about the course from the Public Entity Saba website.

The training course was a big success and received an evaluation score of 9.6 out of 10!

Participants got answers to the following questions and more during this training course:

• Knowledge of difficult behavior and assessing situations:
  What forms of difficult behavior exist? What is emotion? What is aggression? What is the difference between an angry customer and an aggressive customer?

• Stress and self-awareness:
  What happens to my own emotions during a difficult situation? What is the explanation for stress? Why do I often come up with what would have been smarter to do afterwards? How do I stay calm enough to maintain an overview in the moment?

• Communication skills:
  How do I bring down emotions, so that a reasonable conversation is possible again? How do I stop aggressive behavior, while maintaining the relationship? How do I professionally set boundaries?

• Collaboration and teamwork:
  How can we be more unified as a team and consistent in dealing with difficult behavior? How can we help each other with this?